Shipping info & policy
I ship stickers and prints on Tuesdays from my studio in Montreal, Quebec, Canada. T shirts are handled by Teemill, a separate company, and ship from the UK.
As a small art business, please understand I am not able to compete with the large retailers that offer free shipping. To keep shipping costs as low as possible for you, I use Canada Post. Stickers and prints do not include tracking. Posters (13x19") are rolled in tubes and shipped with tracking information to destinations that offer it.
If you order a mix of posters and prints, you will receive two packages, as the posters (13x19") will be shipped in tubes separately from the smaller prints which are in flat envelopes.
When your order has shipped, I will send you an email. From the day that I ship your order, it typically takes 1-3 weeks for prints to arrive, but it may take up to 8 weeks. If your order does not arrive after 8 weeks, please email me at firstname.lastname@example.org and I will give you a refund (minus the cost of shipping), or I can send you a new free set of prints, provided you pay for the new shipping cost.
Although rare, orders may be subject to import tax determined by the destination country. Please check your country's import tax. False Knees is not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.
Unfortunately, due to many lost packages, I am no longer offering any shipping to Colombia and Chile, and I do not send posters to Mexico. I am very sorry about this!
Prints and Packaging Info
All prints are printed in my studio on archival quality paper using archival ink, so the prints should never fade unless they are in direct sunlight.
Prints and stickers are packaged in plastic sleeves and shipped in recyclable, rigid envelopes. Posters are rolled in recyclable rigid cardboard tubes. I do not include a receipt in the envelopes or tubes, so if your order is a gift, rest easy. The packages will however mention False Knees on the return address.
Thank you very much for reading!