Shipping Information

Shipping info & policy

JULY 2021: I am hearing from several customers whose posters have been lingering in the Usorda/Chicago customs sorting center for several months. Please be aware that if you are ordering posters to the USA, your posters may not get to you for 2-3 months. I am sorry about this but unfortunately I have no control over the postal service!

All prints ship from Guelph, Ontario, Canada. T shirts are handled by Teemill, a separate company, and ship from the UK.

As a small art business, I am not able to compete with the shipping prices of large retailers. To keep shipping costs as low as possible for you, I ship my prints using the national postal service (Canada Post). Small and Medium prints do not include tracking. Large prints are rolled in tubes and shipped with tracking information.

If you order a mix of Large and Small/Medium prints, you will receive two packages
, as the Large prints will be shipped in tubes separately from the Small and Medium prints which are in flat envelopes.

When your order has shipped, I will send you an email. From the day that I ship your order, it typically takes 2-3 weeks for prints to arrive, but it may take up to 8 weeks.
If your order does not arrive after 8 weeks, please email me (falsekneesstore@gmail.com) and I will give you a refund (minus the cost of shipping), or I can send you a new free set of prints provided you pay for the new shipping cost.

I ship orders on Tuesdays.

International Orders

Although rare, orders may be subject to import tax determined by the destination country. False Knees is not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.

Unfortunately, due to several lost packages, I am no longer offering shipping to Colombia and Chile. I am very sorry!

Prints and Packaging Info

I sell 3 sizes of prints:

  • Small - 5”x7” (13cm x 18cm)
  • Medium - 8.5”x11” (22cm x 28cm)
  • Large - 13”x19” (33cm x 48cm)

All prints are printed in my studio on archival quality paper using archival ink, so the prints should never fade unless they are in direct sunlight.

Small and Medium prints are packaged in compostable sheets and shipped in recyclable, rigid envelopes. Large prints are rolled in recyclable rigid cardboard tubes. I do not include a receipt in the envelopes or tubes, so if your order is a gift, rest easy.

Thank you very much for reading!

- Joshua